Privacy Policy

1. Introduction

SquareOne Solutions (ABN 29 884 881 248) (“SquareOne”, “we”, “us” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). It applies to our website and to our dealings with clients, prospective clients and other individuals.

2. The information we collect

The personal information we collect may include:

• your name, role and the organisation you represent;
• your contact details, such as email address and phone number;
• the content of your enquiries and any correspondence with us; and
• technical information when you visit our website, such as your IP address, browser type and the pages you view.

3. How we collect it

We collect personal information directly from you when you contact us through our website form, by email or by phone, or in the course of providing our services. We may also collect technical information automatically through cookies and analytics tools when you use our website.

4. Why we collect and use it

We collect and use personal information to:

• respond to your enquiries and communicate with you;
• provide, manage and improve our advisory services;
• send you information we consider relevant to your interests (you may opt out at any time); and
• meet our legal and regulatory obligations.

5. Disclosure of personal information

We do not sell your personal information. We may disclose it to trusted third parties who help us operate our business — for example IT, email and website hosting providers — and to our professional advisers, or where we are required or authorised to do so by law.

6. Cookies and analytics

Our website may use cookies and third-party analytics services to understand how the site is used and to improve it. You can set your browser to refuse cookies, although some parts of the site may not function as intended as a result.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Information is held in secure systems, and access is limited to those who need it to perform their role.

8. Overseas disclosure

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled consistently with the APPs.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable period and may need to verify your identity first.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us so we can address it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated shown above.

12. Contact us

For any privacy enquiry, contact us at jc@squareoneau.com.